Mandelbaum, Avishai; Zeltyn, Sergey Data-stories about (im)patient customers in tele-queues. (English) Zbl 1277.90033 Queueing Syst. 75, No. 2-4, 115-146 (2013); erratum ibid. 75, No. 2-4, 147 (2013). MSC: 90B22 60K25 68M20 PDFBibTeX XMLCite \textit{A. Mandelbaum} and \textit{S. Zeltyn}, Queueing Syst. 75, No. 2--4, 115--146 (2013; Zbl 1277.90033) Full Text: DOI
Mandelbaum, Avishai; Zeltyn, Sergey Staffing many-server queues with impatient customers: constraint satisfaction in call centers. (English) Zbl 1233.90121 Oper. Res. 57, No. 5, 1189-1205 (2009). MSC: 90B22 90B70 90C90 PDFBibTeX XMLCite \textit{A. Mandelbaum} and \textit{S. Zeltyn}, Oper. Res. 57, No. 5, 1189--1205 (2009; Zbl 1233.90121) Full Text: DOI Link
Zeltyn, Sergey; Mandelbaum, Avishai Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue. (English) Zbl 1085.60072 Queueing Syst. 51, No. 3-4, 361-402 (2005). Reviewer: Jesus R. Artalejo (Madrid) MSC: 60K25 90B22 PDFBibTeX XMLCite \textit{S. Zeltyn} and \textit{A. Mandelbaum}, Queueing Syst. 51, No. 3--4, 361--402 (2005; Zbl 1085.60072) Full Text: DOI
Mandelbaum, Avi; Zeltyn, Sergey The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue. (English) Zbl 1109.90024 OR Spectrum 26, No. 3, 377-411 (2004). MSC: 90B22 60K25 60K30 PDFBibTeX XMLCite \textit{A. Mandelbaum} and \textit{S. Zeltyn}, OR Spectrum 26, No. 3, 377--411 (2004; Zbl 1109.90024) Full Text: DOI