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Droftina, Uroš; Štular, Mitja; Košir, Andrej A diffusion model for churn prediction based on sociometric theory. (English) Zbl 1414.91304 Adv. Data Anal. Classif., ADAC 9, No. 3, 341-365 (2015). MSC: 91D30 62-07 62P30 05C85 PDF BibTeX XML Cite \textit{U. Droftina} et al., Adv. Data Anal. Classif., ADAC 9, No. 3, 341--365 (2015; Zbl 1414.91304) Full Text: DOI OpenURL
Ballings, Michel; Van den Poel, Dirk CRM in social media: predicting increases in Facebook usage frequency. (English) Zbl 1346.90412 Eur. J. Oper. Res. 244, No. 1, 248-260 (2015). MSC: 90B50 PDF BibTeX XML Cite \textit{M. Ballings} and \textit{D. Van den Poel}, Eur. J. Oper. Res. 244, No. 1, 248--260 (2015; Zbl 1346.90412) Full Text: DOI OpenURL