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Outpatient appointment systems in healthcare: a review of optimization studies. (English) Zbl 1380.90106

Summary: Outpatient appointment scheduling problems have recently gained increasing attention. This paper provides a comprehensive review of recent analytical and numerical optimization studies that present decision-support tools for designing and planning outpatient appointment systems (OASs). A structure for organizing the recent literature according to various criteria is provided, including a framework that classifies decisions at the strategic, tactical, and operational levels. The OAS literature is evaluated from four perspectives: problem settings, environmental factors, modeling approaches, and solution methods. In addition, research gaps and areas of opportunity for future research are discussed.

MSC:

90B35 Deterministic scheduling theory in operations research
90-02 Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming
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